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call center quality assurance

Best practices and tools for QA in a call center

What Does The Term QA imply?With the rising importance of Net Promoter Score (NPS) and customer satisfaction surveys (CSAT), BPOs have shifted their attention towards excellent quality assurance both to customers and clients.So what exactly does the quality assurance department do? Their actions help business-customer interaction to become seamless. Since every department in…

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