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Best practices and tools for QA in a call center

July 28, 20222KViews 0Likes 0Comments

What Does The Term QA imply?With the rising importance of Net Promoter Score (NPS) and customer satisfaction surveys (CSAT), BPOs have shifted their attention towards excellent quality assurance both to customers and clients.So what exactly does the quality assurance department do? Their actions help business-customer interaction to become seamless. Since every department in…

6 Rapport Building Questions To Be Asked In Sales Call

June 30, 20222KViews 0Likes 0Comments

In your next sales call, ask these 6 rapport-building questions. Have you ever received a sales call that started with a casual "How are things going?" question? Rapport-building questions, like this one, can help you create a relationship.However, a simple question like "How's it going?" has been so overdone that it sounds rehearsed and…

Lead Generation Challenges

June 17, 20222KViews 0Likes 0Comments

One of the oldest and most popular methods of marketing is lead generation. Marketers have adopted this methodology in one way or another, since years. Regardless of it being one of the most used methods, even experienced marketers sometimes face lead generation challenges while collecting and accumulating genuine leads. This blog talks about lead generation…

Top Outbound Call & Contact Center KPIs and Metrics That Matter

June 16, 20222KViews 0Likes 0Comments

Contact centers are sophisticated operating facilities that employ a variety of tools and software to provide an exceptional customer experience at a low cost. Improvement in contact center performance is always critical to achieving, hence constant tracking of outbound call center metrics helps businesses, as well as clients, gauge constant growth and conversions for the…

What Is an Outbound Call Center: Contact Center Best Practices

June 9, 20222KViews 0Likes 5Comments

What is an outbound call? If you have ever asked yourself this question, you are in the right place. To determine if this is the right time to add an outbound call center to your business, you need to first understand the purpose and what it takes to run one. By learning the best practices…