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call center quality assurance

Best practices and tools for QA in a call center

What Does The Term QA imply? With the rising importance of Net Promoter Score (NPS) and customer satisfaction surveys (CSAT), BPOs have shifted their attention towards excellent quality assurance both to customers and clients. So what exactly does the quality assurance department do? Their actions help business-customer interaction to become seamless. Since every department in…

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Lead Generation Challenges

Lead Generation Challenges

One of the oldest and most popular methods of marketing is lead generation. Marketers have adopted this methodology in one way or another, since years. Regardless of it being one of the most used methods, even experienced marketers sometimes face lead generation challenges while collecting and accumulating genuine leads.  This blog talks about lead generation…

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Request For Proposal

    Request For Proposal