Skip to content Skip to sidebar Skip to footer
call center quality assurance

Best practices and tools for QA in a call center

What Does The Term QA imply?With the rising importance of Net Promoter Score (NPS) and customer satisfaction surveys (CSAT), BPOs have shifted their attention towards excellent quality assurance both to customers and clients.So what exactly does the quality assurance department do? Their actions help business-customer interaction to become seamless. Since every department in…

Read More

outbound call centre metrics

Top Outbound Call & Contact Centre KPIs and Metrics That Matter

Contact centres are sophisticated operating facilities that employ a variety of tools and software to provide an exceptional customer experience at a low cost. Improvement in contact centre performance is always critical to achieve, hence constant tracking of outbound call centre metrics help businesses as well as clients gauge constant growth and conversions for the…

Read More

Request For Proposal

    Request For Proposal